Our commitment to you:
- Our aim is to provide a personal, friendly, professional and confidential service
- We will treat all patients equally with dignity and respect
- We aim to support patients in leading a healthier lifestyle and provide information so that an informed choice can be made
- We aim to keep patients informed of your services, their rights and any other information which directly affects health treatment
- We like to offer you your named GP, or GP of choice, where possible, for continuity of care
- We will listen to you and involve you in decision making regarding your treatment options
- We will offer access to our services in line with the patients’ assessed needs
- We will keep abreast of advancements by attending regular training sessions and updates
- We will monitor and improve our systems to ensure we operate as efficiently as possible within the resources available to us
- We operate a practice complaints procedure which may be used in confidence
- We welcome and consider all feedback from patients and make best use of our Patient Participation Group (PPG) when making decisions that effect our patients
Please help us to help you:
- Please keep appointments made or cancel in plenty of time so another patient may benefit from the appointment
- Only request a house call if too ill to attend the surgery
- Follow up on your test results a week after your test: should there be any serious abnormality you will be contacted by us promptly
- Follow up on a referral made if you have not heard back within the timescale advised
- Report to the receptionist or use the automated patient check-in on the wall facing the front entrance, on arrival for your appointment
- Bear with us if there is a delay – this is likely to be due to another patient needing additional time or an emergency: we will try to keep you informed of anticipated delays
- Use our service responsibly and do not expect immediate treatment for non-urgent/routine conditions
- Utilise the services of other professional surgery staff – the GP is not necessarily the most appropriate clinician to see
- Use other avenues of help – Pharmacy, NHS Choices, Patient Online where appropriate
- Allow sufficient time for processing repeat prescription requests and do not pressure staff to process unauthorised medication requests
- Keep us informed of any name, address and telephone number changes
- Treat us with respect, we will not tolerate verbal or physical abuse